All returns are at the discretion of Spiral Binding LLC (Spiral) and must have an assigned Return Authorization (RA) Number. This RA Number must be requested within 30 days of receipt of merchandise. Requests made after 30 days will not be authorized. All returns are subject to a 20% restocking charge for all stock supply orders, except in the case of defective product, product damaged in shipment, or product received not as ordered.
The return must reference the RA Number on the shipping label. Please do not write on the product boxes. Returns must be received by Spiral within 30 days of receipt of the RA Number and must be in the same original packaging and condition as originally shipped.
Shipping charges are not refundable unless product was received defective, damaged in shipment, or not shipped as ordered. Returns not meeting these conditions have to be returned to Spiral at the customer's expense. If merchandise is originally received as defective, damaged, or not as ordered, Spiral will email a complimentary return label to be used for shipping the product back. Spiral must be notified of these issues within 30 days of the order date in order to be eligible for refund/exchange.
Please Note: Before replacements and/or refunds are processed on equipment, the returned merchandise is evaluated by Spiral's service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.
No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged or have stickers on them.
No returns will be accepted if merchandise was custom produced, including custom size product or custom imprinted product or custom built equipment or custom built dies.
Please allow up to 30 days to process refunds.