Return Policy

Learn about our Return Policy below. Submit a Request for Return Authorization by completing the form on this page.

Return Timeframe

All returns are at the discretion of Spiral Binding and must have an assigned "return authorization number". This number must be requested within 30 days of receipt of merchandise and must be requested prior to shipping back the product. Requests made after 30 days will not be authorized. Products shipped back without a valid return authorization number will not be processed.

If the product is not shipped back within 7 calendar days of the return authorization, Spiral Binding has the right to cancel/void the return authorization.

Restocking Fee

All returns are subject to a restocking charge of 25% of the product total, except in the case of a defective product, product damaged in shipment, or product received not as ordered.

Return Requirements

The return authorization number must be referenced on the shipping label. Do not write on the product boxes. Returns must be received in the same packaging and condition as originally shipped.

Shipping Refund Policy

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered.

Shipping Refunds for Defective, Damaged, or Not As Ordered

If merchandise is originally received as defective, damaged, or not as ordered, Spiral Binding will email a complimentary return label to be used for shipping the product back. Spiral Binding must be notified of these issues within 7 calendar days of receipt in order to be eligible for refund/exchange. Returns not meeting these conditions will be returned at the customer's expense (see below).

All Other Instances

In all other situations, the customer is responsible for the return shipping cost, insurance, and protective packaging. It is the customer’s responsibility to package the product securely and safely to prevent damage in transit. The shipment must also be insured for the total value of all contents against damage. We recommend all returns have a tracking number; please provide that tracking number to Spiral Binding.

Return Exclusions/Disqualifications

No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged, or have stickers on them.

No returns or exchanges will be accepted if merchandise was special-ordered to custom produced, including (but not limited to) custom size, custom color, custom printed, or custom-built supplies or equipment.

Requests made after 30 days will not be authorized.

Products shipped back without a valid return authorization number will not be processed.

No returns and/or exchanges will be accepted if the product is a board of any kind (including but not limited to whiteboards, chalkboards, bulletin boards, tack boards, display boards, and letter boards).

Large items/equipment that must be delivered oversize or by truck are non-returnable. Any damage to these items must be recorded on the bill of lading that is signed upon delivery.

No returns and/or exchanges will be accepted if the product is laminating film, laminating foils, and hot stamp foils are not able to be returned.

Evaluation

Before replacements and/or refunds are processed on equipment, the returned merchandise is evaluated by the Spiral Binding service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the equipment will not be eligible for return. Instead, the customer will be contacted with a service and/or repair quote.

When to Expect Your Refund

Approved refunds are processed within 30 days after the returned merchandise is received. Refunds will be issued to the original payment method.


How to Submit a Return Request

We're sorry to hear you want to return your item. Before doing so, we encourage you to contact us to see if we can resolve the issue. You may call us at 800-631-3572 so that we may address any issues or questions you may have individually.

If you would still like to return your order, please follow these steps. And please be sure to read all the information on this page thoroughly to learn the full details of return requirements.

Step 1: Download RA Request Form

Click the button below to fill out and send the Return Request Form.

Step 3: Wait for Contact

Once we review your return request we will be in touch with the next steps for the return.

BELOW IS THE OLD PAGE USED PRIOR TO FEBRUARY 2022. HIDING/KEEPING FOR HISTORICAL CONTEXT.

Return Policy

Learn about our Return Policy below. Submit a Request for Return Authorization by completing the form on this page.

All returns are at the discretion of Spiral Binding LLC (Spiral) and must have an assigned Return Authorization (RA) Number. This RA Number must be requested within 30 days of receipt of merchandise. Requests made after 30 days will not be authorized. All returns are subject to a 20% restocking charge for all stock supply orders, except in the case of defective product, product damaged in shipment, or product received not as ordered.

The return must reference the RA Number on the shipping label. Please do not write on the product boxes. Returns must be received by Spiral within 30 days of receipt of the RA Number and must be in the same original packaging and condition as originally shipped.

Shipping charges are not refundable unless product was received defective, damaged in shipment, or not shipped as ordered. Returns not meeting these conditions have to be returned to Spiral at the customer's expense. If merchandise is originally received as defective, damaged, or not as ordered, Spiral will email a complimentary return label to be used for shipping the product back. Spiral must be notified of these issues within 30 days of the order date in order to be eligible for refund/exchange.

Please Note: Before replacements and/or refunds are processed on equipment, the returned merchandise is evaluated by Spiral's service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.

No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged or have stickers on them.

No returns will be accepted if merchandise was custom produced, including custom size product or custom imprinted product or custom built equipment or custom built dies.

Please allow up to 30 days to process refunds.