Service Overview
Please select from the following options:
3 Premium Nationwide Service Packages to meet your needs
Silver Preventative Maintenance ONLY |
Gold** Discounted Service Labor (Block of Time) |
Platinum Parts & Labor Service Contract ONLY |
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Labor & Travel |
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Labor & Travel |
Included | Included*** | Included |
All Parts Covered* |
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All Parts Covered* |
N/A | N/A | Included |
Priority Scheduling Time it takes for a tech to arrive to your site |
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Priority Scheduling |
1 to 4 Business Days | 1 to 2 Business Days | Phone/Email Response Within 1 Business Day |
Basic Operator Training Learn how to correctly operate & care for your equipment**** During Hours of 8am to 5pm EST |
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Basic Operator Training Learn how to correctly operate & care for your equipment**** During Hours of 8am to 5pm EST |
Included | Included | Included |
Technical Phone Support Live Tech & Operational Support During Hours of 8am to 5pm EST |
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Technical Phone Support Live Tech & Operational Support During Hours of 8am to 5pm EST |
Included | Included | Included |
Machine Coverage |
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Machine Coverage |
Covers All Machines Listed on Contract | Covers Any Qualifying Finishing Machine | Covers All Machines Listed on Contract |
**** Machine installation not included
*** Travel within 50 mile radius of a Spiral tech hub included (see terms & conditions)
** Unused hours for Gold Package expires two (2) years from date of purchase
* Excluding: Consumable Items, PCB's, Circuit Boards and Customer Damage
Benefits of Protecting Your Equipment Investment Today:
- Service Tomorrow at Today's Prices
- 3 Service Packages add flexibility to satisfy your Needs & Budget
- Dedicated Support Center - Ready to Respond
- Protects Your Investment
- Suite of Services: Central Call Center, Dispatching, Parts Management & Logistics, Depot Repair, Field Service, Preventative Maintenance and Technical Phone Support
Service FAQs
Q: What if I didn't buy my machine from Spiral and I need technical phone support — Can you still help?
A: Yes! We service a wide variety of machines and also have access to vendor partner manuals to assist with questions you may have. Give our techs a call at 800-631-3572 ext.1239 (Rob) or ext.1101 (Chris).
Q: What if I didn't buy the machine from Spiral — is it still eligible for Service Coverage and Support?
A: Probably! Even if you didn't buy a machine from us, we may still be able to offer extended service coverage. Most of the post-print equipment found in today's production departments can be covered with extended coverage packages or one-time service calls. In the rare case that we are not able to assist, we will definitely be able to refer a good alternative.
- Get protected now with extended service coverage.
Start by filling out the Service Coverage form or calling us at 800-631-3572 ext.1226. - Schedule a one-time service call.
Start by completing the Schedule a Service Call form or calling us at 800-631-3572 ext.1252.
Q: What is your service coverage area?
A: We have contracted On-Site service technicians nationwide whether a customer is covered under a service agreement or is a under T&M (time & materials) pricing agreement. We service major metropolitan areas and deliver the best service in a timely manner to anywhere in North America.
Q: Spiral doesn't sell this machine. Can you help me find parts?
A: Yes! Spiral has access to hundreds of thousands of parts (even for machines that we don't sell) and we'd love to help you find the part you need. Please fill out the Order Parts form or give us a call at 800-631-3572 ext.1239.
Q: Will I receive confirmation of my order?
A: Yes, after you submit your order, a confirmation of your part order will be e-mailed to you immediately.
Q: How do I track my parts order?
A: Our service department will send you a tracking number as soon as it is available. Once received, you are able to track the package via the shipping service's website.