3 Premium Nationwide Service Packages to meet your needs

Silver

Preventative Maintenance ONLY

Gold**

Discounted Service Labor

(Block of Time)

Platinum

Parts & Labor Service

Contract ONLY

Labor & Travel

Labor & Travel

IncludedIncluded***Included

All Parts Covered*

All Parts Covered*

N/AN/AIncluded

Priority Scheduling

Time it takes for a tech to arrive to your site

Priority Scheduling

Time it takes for a tech to arrive to your site
1 to 4 Business Days1 to 2 Business DaysWithin 1 Business Day

Basic Operator Training

Learn how to correctly operate & care for your equipment**** During Hours of 8am to 5pm EST

Basic Operator Training

Learn how to correctly operate & care for your equipment**** During Hours of 8am to 5pm EST
IncludedIncludedIncluded

Technical Phone Support

Live Tech & Operational Support During Hours of 8am to 5pm EST

Technical Phone Support

Live Tech & Operational Support During Hours of 8am to 5pm EST
IncludedIncludedIncluded

Machine Coverage

Machine Coverage

Covers All Machines Listed on ContractCovers Any Qualifying Finishing MachineCovers All Machines Listed on Contract

**** Machine installation not included
*** Travel within 50 mile radius of a Spiral tech hub included (see terms & conditions)
** Unused hours for Gold Package expires two (2) years from date of purchase
* Excluding: Consumable Items, PCB's, Circuit Boards and Customer Damage


Benefits of Protecting Your Equipment Investment Today:

  • Service Tomorrow at Today's Prices
  • 3 Service Packages add flexibility to satisfy your Needs & Budget
  • Dedicated Support Center - Ready to Respond
  • Protects Your Investment
  • Suite of Services: Central Call Center, Dispatching, Parts Management & Logistics, Depot Repair, Field Service, Preventative Maintenance and Technical Phone Support

Service FAQs

Q: What if I didn't buy my machine from Spiral and I need technical phone support — Can you still help?

A: Yes! We service a wide variety of machines and also have access to vendor partner manuals to assist with questions you may have. Give our techs a call at 800-631-3572 ext.1239 (Rob) or ext.1101 (Chris).

Q: What if I didn't buy the machine from Spiral — is it still eligible for Service Coverage and Support?

A: Probably! Even if you didn't buy a machine from us, we may still be able to offer extended service coverage. Most of the post-print equipment found in today's production departments can be covered with extended coverage packages or one-time service calls. In the rare case that we are not able to assist, we will definitely be able to refer a good alternative.

Q: What is your service coverage area?

A: We have contracted On-Site service technicians nationwide whether a customer is covered under a service agreement or is a under T&M (time & materials) pricing agreement. We service major metropolitan areas and deliver the best service in a timely manner to anywhere in North America.

Q: Spiral doesn't sell this machine. Can you help me find parts?

A: Yes! Spiral has access to hundreds of thousands of parts (even for machines that we don't sell) and we'd love to help you find the part you need. Please fill out the Order Parts form or give us a call at 800-631-3572 ext.1239.

Q: Will I receive confirmation of my order?

A: Yes, after you submit your order, a confirmation of your part order will be e-mailed to you immediately.

Q: How do I track my parts order?

A: Our service department will send you a tracking number as soon as it is available. Once received, you are able to track the package via the shipping service's website.